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Solutions Engineer

Lancaster, UK

full time

hybrid

Salary£55,000 - £65,000

Bonus and share options

About the Role

We are looking for a Solutions Engineer to help us convert more interested lead Quantum Base print trials and customer onboarding from initial sales meetings through to live production. You’ll work very closely with our customers, our Commercial Team, and the rest of Quantum Base to teach potential customers about our solution, help them get production ready and turn them into paying customers.

You will act as the technical authority during the sales process. This is the first external hire into the new Customer Implementation function, so you’ll be able to put your mark on the business and the way we do things. Given that, we’re looking for people who have startup experience, or are happy with creating new approaches where they don’t exist. 

Our solution is fundamentally a scientific invention, but our IP is implemented using our mobile SDK, our cloud, our manufacturing software and our ink. You will need to have experience with software and technology, however print experience is not required (we have experts who can teach you the intricacies of printing).

Key Responsibilities

Pre-Sales Technical Support

• Partner with the commercial team from an early stage on sales opportunities
• Provide technical validation and feasibility assessments
• Participate in technical deep dives with customers
• Help set realistic expectations around timelines, constraints, and risks

Print Trials & Proofs of Concept

• Lead end-to-end execution of customer print trials
• Design trial plans, success criteria, and acceptance metrics
• Support live production tests on customer print lines
• Troubleshoot real-world issues across data, workflow, and print production
• Liaise with our science team to deliver print trial results and learnings

Customer Onboarding & Implementation

• Own technical onboarding for new customers post-sale
• Integrate the Q-ID technology stack into our customers systems
• Ensure tools are in place for quality assurance
• Ensure customers are production-ready and self-service through training

Internal Feedback & Enablement

• Feed customer learnings back into Quantum Base for continuous improvement
• Help build repeatable trial and onboarding playbooks

Required Experience & Skills

Customer-facing Leadership

• Proven experience running customer trials or pilots
• Comfortable leading technical conversations with senior customer stakeholders
• Able to manage ambiguity and guide customers through new operational models
• Great problem-solver

Solutions Expertise

• Prior role as Solutions Engineer, Technical Account Manager, or Implementation Engineer.
• Startup or scale-up experience (or very comfortable with ambiguity).
• Strong project management skills with the ability to manage multiple customers and projects at the same time.

Technical & Systems Skills

• Familiarity implementing new software or technical processes into existing enterprise workflows or production lines. The border of physical and digital.
• Good knowledge of software and technology, including mobile SDKs, cloud APIs etc
• Excellent communication and teamwork skills

What Success Looks Like in This Role

• Customer print trials run smoothly and meet agreed success criteria
• Customers move confidently from pilot to scaled production
• Production issues are identified early and resolved pragmatically
• Quantum Base implementations become more repeatable and predictable over time
• Customers trust you as the technical authority in the room

Benefits

We're continually updating and improving our benefits. Some of our benefits include:

• 30 days annual leave (on top of public holidays)
• Relocation package available if you want to move to Lancaster
• Flexible Working Hours - we are flexible with what hours you work
• Remote Working - we offer part time remote working for all our staff
• Cycle to Work Scheme - Big savings when buying a bicycle through the business.
• Pension
• Bonus
• Participation in the company share scheme

If you are a collaborative and dedicated engineer ready to take your career to the next level, we want to hear from you.